1. What is the name of your business and what is your role? Tracy-Lee Galloway – Franchisee / Centre Director
  2. Describe your business in two sentences.  Professional tuition online and in-centre for maths, English, Afrikaans and Physics.  We individualise a programme for you after we have completed a free assessment. 
  3. How long have you been in business?  15 years
  4. How did you get into this business?  I was looking for part-time works. A friend was working for Kip McGrath Toti.  She introduced me.  The first night of my Kip teacher training I proclaimed that I would own a centre instead of just teach in one.  6 months later I opened Kip McGrath Umhlanga.  
  5. What’s the biggest challenge you’ve faced, and how did you overcome it?  Myself! I have learnt to be kind to myself.  I have realised that “me time” is very important.  So as I work six days of the week, I never work on a Sunday as a rule.  I try to exercise well, eat well and sleep well.  A happy boss means happy workers. 
  6. What single trait/skill could you not have succeeded without?  Perseverance. 
  7. What is the best business advice you’ve received?   To listen to your customers and staff. To hear what they are saying so you can best serve them.   
  8. Your secret to business success is?   Be true to yourself. 
  9. What is your business goal for 2021?  To break even in my business – that is, to not let this pandemic beat me.
  10. Tell us one thing that not many people know about you? I wanted to be a travel agent so I could travel the world whilst earning money.